""I talked to the owner and he said to forget it and not send this to claims. I'll make sure to let the receptionist know that we will not be doing any work with you in the future and to delete you from our system.
Here at Catalyst DV Services, we have had well over a hundred sweatshirts done with a very good design and we have NEVER had a problem with Dragon Graphics or their great work. I highly recommend them! thanks!
I do not read the messages of people who do not pay their bills. If you decide to pay your bill I would be happy to read your emails, otherwise please stop messaging me because I have paying customers I need to attend to.""
I've used Dragon Graphics for the past 7 years and continue to use them for all my clients needs: t-shirts, signs, stickers, vehicle wraps, business cards, design, etc. They do a fantastic job and my clients are always very happy because they don't have to pay an arm and leg like some other places. Thanks for always being awesome and making me look good!
When i decided to start my latest business venture I knew i needed some great advertising, I had a couple of great ideas and went to Dragon Graphics for help. Jr. Designer, Kristen Brooks was put in charge of designing my first company logo. I gave her some art that spelled out word for word what needed to be in the logo. The company name and slogan. When i received the artwork proof, She had misspelled the word excellence in "Serving with Excellence" and She misspelled the company name to be Process Services when I wrote it for her. (Process Servers) After waiting a few days for the proof to arrive and then it finally did, being a huge disappointment, I no longer wanted to continue with the bad service and lack of attention to detail.
The customer service was piss poor and If i had the time I'd stand in front of there business with a sign warning customers of the horrible experience they might soon endure. But who knows Kristen is just one of there many designers,""
Customer service sucks. The owner spends maybe 5 minutes with you. The receptionist are confused because they are always saying "' I'll call you back I need to talk to Jeff" then they never call back. I was a customer of Dragon Graphics but his customer service is terrible. Good products and price but terrible vibes again, customer service.
I hope this is helpful to those who are serious merchants and demand quality customer service.
My response:
I ordered four outdoor signs for my law practice. They guys did a terrific job. Numerous revisions were required and they were very patient with me. the final result was impressive, and the price was reasonable as well. I definitely recommend them.
That sounds great. I hope you and owner see this as a learning opportunity. The customer is most important and without them you have nothing. Going the extra mile to look over the proofs before sending them out would be a great way for you to personally grow from this experience. If I misspelled one of my clients names wrong, what message would that send to them?
This is what she had to say when i told her I would not pay for design time that produced a product of such poor quality:
Michael Reid""
Her final Message to me:
Thank you and God bless.
I would highly recommend Dragon Graphics to anyone in the Chico and surrounding areas or anywhere for that matter because I know they work with a lot of out-of-state companies as well!
Dragon Graphics is a US Store based in Chico, California. Dragon Graphics is located at 1465 Mangrove Ave # B, Chico, CA 95926, USA.
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