Very helpful staff! Everyone makes you feel important and valued! Good parking and location.
Keep up the GREAT work.
Never a long wait to talk to a rep, they are all respectful and eager to get your business done. Always have had a good experience here.
My wife went in to the branch office and asked to make a payment on our daughters credit card. Apparently this is not a normal practice, however, the branch had done it for almost a year. The Teller manager was called over and treated her with such dis-respect it made my wife feel humiliated. We were not asking to break policy, but just to pay a credit card bill. I would have expected more professionalism, as well as an attitude of trying to help rather than being treated in such a condescending way. It looks like the branch management needs to go back to "Customer Service 101" training.
This is a terrible bank in genral but this branch is the worst!! The employees have no idea what they are doing, if you ask three of them the same question, you get three different answers, I know I just did it today. I run a small business here in Chico, and I refuse to accept checks from anyone who banks here period
My experiences at this branch have been pleasant. The staff is helpful and welcoming.
Wells Fargo Bank is a US Bank based in Chico, California. Wells Fargo Bank is located at 355 Memorial Way, Chico, CA 95926, USA.
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