I wish I could give them less than one star! I rented an old home that had a modern thermostat on the wall, saying "heat" and "cool". Not a perfect place, but satisfactory. After I moved in, and the "cool" did not work, I called the Hignell agent and told her it was not working. She called back, having spoken with the owner, and said that there was no AC in the house, and she had not known that. She said that the owner would get bids to see if she could afford to put in AC. I purchased a portable AC unit, and they did provide one, so the bedroom and one other room were at least livable. After about 4 weeks, she had not called back, and all of my emails and voicemails went unanswered. She had told me that if there was no AC, I would be able to break the lease, because they had not been aware that there was no AC. (How is that for vetting property???). Several of the windows did not work. It took 2 weeks for a clogged sink to be fixed.
This is the worst company I have ever dealt with!
I finally went to the office to get it in writing that I was allowed to break the lease, and she said; "I never said that". She said that I could leave, but if they were unable to rent it, I would be responsible for the rent once I left. She had simply lied.
Do not trust Hignell. They lie!!! They don't give a damn about their tenants. They said they cleaned the property, and one of the windows has bugs and cobwebs in it, on the screen. This is clean???? The windows are all filthy.
Hignell is a Christian based organization with most employees exhibiting long marriages, this is prominently promoted in their brochure. The meal at the country club was superb . They have provided the meeting tonight as a training for board members. I would recommend training once a quarter, just before a board meeting to help focus the actual board meeting. Anyone else feel this way?
Hignell has been my property management company for several years. My house has turned over each of the last two years and this last time was the smoothest yet. Raven listened to my concerns concerning prospective tenants and handle the move-out and move-in exceptionally well. The stress reduction for me was much appreciated.
Meanwhile, I have a private practice that is on hold, and after being here for 2 months, I first have to unpack. Then, next year, I will have to do the move again.
Needed a consigner. Which I get for a rental company. But the 4x the amount of rent plus high credit score requirement. Is completely ridiculous. Especially when those applying made more then enough to qualify for the rental especially an a apartment. Pretty sure half the people working for this company themselves don't make 4x the rent of there property's. Good luck if your new to renting.
She said that she would put the house back on the market, but first, I could not be sure that I could find an appropriate place at this point, and secondly, how can I possibly trust a word she says. So I feel I am stuck here for the time being.
Recently I listed a home for sale of a client of Hignell's , when I went out to meet the tenant they told me that the bathroom had just undergone quite an extensive repair. She said that when the rental was managed by the previous company, they (the tenants) would call the property manager all the time with things that needed to be fixed, but their concerns were never addressed. She said in the short time her home was in the care of Hignell, their concerns were addressed and items were being fixed. I recommend Hignell for both tenants and landlords alike. Having leaks go unfixed is neither good for a tenant or landlord. The Hignell Properties cares for their rental fleet and their tenants.
The Hignell Companies is a US Plumber based in Chico, California. The Hignell Companies is located at 1750 Humboldt Road, Chico, CA 95928, Chico, CA 95928, USA.
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