Horrible service and even worse incompetence from the billing department. They showed up at the rental and did not fix anything, then did not call me to tell me any work had been done. I never received a phone call or bill from Thrifty Rooter until I was turned over to collections.
SHADY!! I called on Thursday to have them clean a couple drains. The lady said they were booked solid for the day and scheduled me for Friday between 10-12. They said it would be $99 for both drains unless they found a bigger problem. I was clear about it being 2 drains and she was clear it would be $99. I work so I had a friend come over and wait and I left him $100. At 11:30 nobody had showed up yet and my friend had to leave soon so I called them. They said the plumber would be there soon. At 11:50 the plumber called saying he couldn't come because they had an emergency call they had to take care of. Irritating but understandable. I called to reschedule for the following day and was told because it was Saturday I would have to pay overtime rate which would be alot more money. My friend had just wasted 2 hours waiting for them and they didn't show now they wanted me to pay more. I chose to go thru the weekend without use of my kitchen or bathroom sinks and wait for Monday to pay the $99. I had to work during the week so I had my same friend come wait for them. This time they showed up. My friend called me saying the plumber was asking for $109 because of tax or something. I said I will call the office and see what the deal is. I spoke with the same lady that I have and she said he must have put a part in or something but would call him to see whats going on then call me back. She never called back. My friend called me about 20 minutes later and told me the plumber cleared the kitchen drain and I owed $109 and if I wanted bathroom drain cleared it would be another $35. I hung up and called the office and asked the Lady if she talked to her plumber. She said she had and that I owed the other $10 because he opened the p trap. (Takes less than 2 mins) and the service call is for one drain. I told her she told me on Thursday that $99 would cover both drains. She didn't deny it and repeated "The $99 service call is for the first drain other drains are additional" I told her to have her plumber take the $100 and get out of my house. He took the $100 and wrote $10 discount on the receipt. These people are SHADY and she is a LIAR.
I recommend you stay away from this company at all costs. It is not very thrifty to have this company bill you for work they do not complete.
Poor workmanship. Cleared toilet and installed new clean out, but charged an additional $100 (350 total) to snake bathtub that wasn't cleared of plug. Took5 minutes, left wet nasty mess, wore boots in my house
We at Blue Oak Property Management have used thrifty rooter numerous times, they have gone above and beyond in every instance. Their emergency weekend staff is especially detailed and courteous. Nate is an excellent tech, professional, on point. Thanks thrifty!
Thanks to Thrifty Rooter Chico!!!!!! Pinpointed a hot water leak under our slab and gained access in closet. Had to replace a 20 ft. Piece of rotten galvanized pipe by making only 2 small access holes in bath and laundry rooms. Attached a new pex pipe and pulled it thru without having to trench. 2 men all day fri. Then a 3rd till past 8 pm to get it done so that my family has water for the weekend.
Thrifty Rooter is a US Plumber based in Chico, California. Thrifty Rooter is located at 226 Meyers St, Chico, CA 95928, USA.
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