Briefly..... My daughter & I were both refused service by the store manager because his employee told him we were "abrasive" the real problem is his employee had here car impounded by our family's towing business because SHE parked her car illegally. If the manager allows his employee's to take out personal vendettas on his customers than we don't want to be one.
Helpful staff. I am always greeted with a smile & cheerful word. Have purchased a few items through here and intend to get more. Good quality.
If I can put 0 stars I would. The people that work there are disrespectful, not helpful at all. My husband and I got dressers from there and the girl didn't tell us they were preowned and they were banged up and scratched and they tried to hide it from us by coloring over it with a sharpie! Their cheap, and have horrible customer service. I highly recommend to just to go into RentACenter.
yea she has a problem with us because Our family owned towing had impounded her boyfriends car multiple times. My mom then calls them and asked them what was going on, the manager told her that there was no issue with my account, that the woman working told him that we were "abrasive." So the manager lied to me and said they couldn't sell any furniture to me because of These unknown "issues." But really it was because this woman was upset at who I worked for. Is this really Aaron's policies? You not only lost out on over $3000 in current sales, but also any future sales from me! Aaron's you should really train your employees to leave their personal business at the door, they just cost you a lot of money!
So yesterday I took my mom to Aaron's to buy a new couch. We walked into the store and the lady asked what we were looking for. My mom said she came in for a couch. The lady started asking questions about color, size, we said we would just like to walk around and check them out. She gave us a dirty look and walked away. We found the couch that we wanted, went to the counter and she said they were out of that one. We were bummed. So we continued to walk around and found another one, plus we also found a bed set. I asked the woman at the store some questions, she then asked if we had an account. I told her I had an account a few years ago, my account was paid off... (over $5000 in furniture) but told her it was gonna be under my moms account since it's for her house and she's paying for it. We walked up to the counter, she asked us to fill out the paperwork. In that process she asked if I lived at my address, so that means she looked my account up. I told her yes that's my address. While we were filling out the references I told my mom to put one of my drivers down cause I knew he would give a good reference and also would answer the phone. The woman took the paperwork to the back of the store, came back and said that she would have to wait to talk to her manager. I asked why? She said there was an issue on MY account. I said how? My account is paid off. She just stared at me. Then said she can't do anything until she talks to her manager. I asked her if the manager was in, she said no. So I asked her if they will call us after she talked to the manager. She said yes. So we left, we were upset because my account shouldn't affect my mom buying furniture. So this morning I call Aaron's and talk with the manager, I explained what had happened. He said there was an issue with my account. I asked him if it was paid off? He said yes. I asked him what the issue was, he said his computer wouldn't tell him. He then told me that he wouldn't be able to sale furniture to either me or my mom! I was talking to my drivers after I got off the phone with the manager and one of my drivers asked what she looked like? I told him and he said,
If I could I would give 0 stars! Absoultley Rude and unprofessional, missed one payment and had only three left to pay . They Lost their records of our past payments and started us over again from the beginning !!!!! And argue everytime we try to talk to them . Tried calling to return our stuff and was told we Never tried calling and that were wrong and then he proceeded to be Rude and hang up on me . I WILL NEVER Do business With Aaron’s again!
Aaron S is a US Furniture Store based in Chico, California. Aaron S is located at 801 East Ave STE 100, Chico, CA 95926, USA.
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