I stayed as an overnight guest at the Best Western Heritage Inn - Chico and was pleased with my stay. The rooms and the building as a whole are modernly furnished with all the amenities you would need plus more. Rooms are clean and well kept and include an HD television with a plethora of channels, full size bathrooms and complementary toiletries. A pool is available to all guests as is a Continental breakfast with a wide range of breakfast options. If there is something you need that the Best Western Heritage Inn - Chico can not accommodate, there are several stores and eateries with walking and most certainly driving distance. Along with that, it is conveniently located near a major freeway entrance/exit. All in all, I would not hesitate to stay at the Best Western Heritage Inn - Chico again or to recommend it.
Also, a small dog was left unattended by a "guest" in a room. The dog barked incessantly and my dad had to move rooms (which they accommodated), my suspicion is that it was the dog of the hotel staff as I saw the front desk staff walking a small dog shortly thereafter.
What does give this hotel a three star review is my experience on check in. The process went smoothly, but once I get my key and swing open the door of my room I am greeted to a half naked man lounging in what is supposed to be my bed. The staff apologized for the mistake, and I had a bit of a laugh over it with friends, but at the same time...how does this even happen?
WiFi was free and supposedly secure, however no password was required to log on, looked on connection and a security warning was brought up. I brought this the attention of the staff, while nice, left me with little reassurance that the matter would be addressed. Great security risk.
It was an ok stay compared to the other hotels I have stayed in these last couple weeks. The staff is courteous and I am willing to give them a slide for the construction in the hotel as it is a temporary annoyance that doesn't really reflect on the hotel as a whole. The fact that they are making attempts at updating the hotel is wonderful instead of letting it fall to pieces.
Front desk staff were warm and professional. Rooms were just ok. Breakfast was fine except they ran out of juice and did not seem in much of a hurry to replace empty containers. Construction at the hotel left strong smell of paint downstairs and many of the doors to the room looked shabby. Room was decent. May stay again if work is finished and bed was more comfortable.
Remodeling had been done in our room already. But their were many issues with the room. I was on the third floor, the window opened all the way and heir was no screen on the window. HUGE safety concern!! The main door was put on crooked so you had to use your whole body weight to push the door open & closed. The sink handle was on incorrectly so it was difficult to turn the water on and off. Blow dryer hardly worked; looked like it was from the 80’s!! The beds were comfortable and the towel were nice. Breakfast was decent.
Best Western Heritage Inn Chico is a US Lodging based in Chico, California. Best Western Heritage Inn Chico is located at 25 Heritage Ln, Chico, CA 95926, USA.
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