This storage place is horrific. It's dirty, the front desk lady Leah is not customer friendly. Spends time on her cell phone while you wait. I spent 1 month there storing my deceased mother's belongings. I went by to grab a few things and there were dead mice. Poop and pee Everywhere SO MANY ITEMS DESTROYED! Like her antique dolls, and her death certificate. When I approached management they admitted to having these issues in the past and offered me a rat trap. Nothing more. Not their problem she said. DO NOT RENT HERE!! You will be sorry
This place is disgusting, they have mice and will not notify anyone or do anything for the problem. They claim no responsibility to keep you informed of any problems or to rectify them. Will never use again.
I have been over a 10 year customer. Yes my things are safe. I have paid every rate hike for over 10 years without ever making a comment letbalone a complaint. Today for the first time I call and ask if I could have a break as a loyal customer for this year's rate hike., and what do I get get, the politically correct answer... We are raising everyone's for competition reasons. Really competition!!!! What happened to loyalty and people that pay their bills on time and never for 10 years ask for anything. ...how can you tell me what's too much, you don't pay my bills I do... I ask you pass my message on to the owner and you say ."I'm not gonna do that".... Well as an owner of my own business I would want to know if I had a loyal 10 year customer upset....I can only assume that all that matters to you as an owner is money....in my business customer service is most important!!!!
The lady whom I worked with was great! So nice and friendly. Unfortunately, the storage area is not so great. The unit given to me had a few boxes and some miscellaneous items left behind. The back wall was not secure and there was a 1-4 inch gap that ran from top to bottom allowing me to see into the other storage unit.
As one other review stated this place is horrible! Went to get some stuff and DRIED RAT FECES/PEE ON EVERYTHING and we don't have insurance on it so it's our fault it happened? Basically paid for our belongings to get 1/4 ruined.....since they have no responsibility to store your stuff safely for you or maintain the property better it's YOUR OWN RESPONSIBILITY?!?!?!?!?!? Makes no sense they can not be liable for at least $250 or some kind off insurance THEY have to pay not you, sure if you need a high dolled amount covers I can see having to get insurance for it but not if it some small furniture items,pictures, stuffed animals and other small things. Anyways rent somewhere cleaner and sealed up better and don't forget to get your rental insurance no matter how little you have SMH what a joke!
The front desk lady was very nice and processed a refund.
Airport Storage is a US Storage based in Chico, California. Airport Storage is located at 3158 Thorntree Dr, Chico, CA 95973, USA.
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