Great bed. Great customer service.
If it weren't for the product, I would have left the sale and advised my friends of same. Too bad Sleep Number, get your ACT together. I'll be looking for a competitive product for any future purchases.
I called the store to see when the UPS delivery was to be, since I didn't want their delivery before UPS. The Sleep Number manager was to call me back. Never happened.
I've had a sleep number bed for the past 15 years and am well satisfied with the product. It was time to upgrade to the new split/mechanized bed, so I went shopping. I knew what I wanted and expressed this to the salesperson, who continually tried to upsell me. The experience was reminiscent of buying a new car and getting hammered with all the accessories/add-ons. I made an offer on the package and was danced around in the store with the sales staff and manager. I finally left and was called by the store manager the next morning, stating he'd talked with his area supervisor and they could meet my offer. Surprise, surprise! Then they informed me part of the package I was expected to pickup from the store, part to be shipped to my home via UPS, and the remainder to be delivered by their people at a to be determined date/time. I was to be called with a delivery date
This is a shotgun approach to a service that, in my opinion, could have been easily consolidated to having everything delivered, one stop, by their delivery service and not chase me around personally picking up product, waiting for UPS and then coordinating a delivery date with a third party. I'm disgusted with the lack of service to the customer. This is not a cheap item and certainly could have been handled more professionally.
Sleep Number is a US Lodging based in Chico, California. Sleep Number is located at 2065 Dr Martin Luther King Jr Parkway, Suites 187 and 189, Chico, CA 95928, USA.
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