I was desperate for a printer and the staff came through with an affordable clearance item. Plus, they matched toner prices with online brick and mortar stores!
Now onto why there are only 2 stars...when I picked up the printer, there was a black toner cartridge sitting on top of the printer box, and I asked if that came with the printer or something and he said "No, but we recommend getting at least a black toner cartridge because the cartridges that come with the printer are only for calibration". This is not true, the provided black cartridge has a 1,400 page yield, and the color cartridges 700, which will last my family over 6 months. Then I told him "That's alright, I'm just going to buy some generic ones online", he replied "Are you sure? If you buy aftermarket toner it voids your warranty." This is also not true, the Magnusson Moss Warranty Act of 1975 makes such conditional warranties illegal. I'm not sure if he was trying to deceive me or if he was just misinformed, but I told him this was not true, and was, in fact, illegal and he didn't say anything. (I read the Canon warranty later, and confirmed that use of aftermarket toner DOES NOT void the warranty). He then asked if I wanted to buy an extended warranty, I said "No, thanks" and he quickly replied "Are you sure?"...man, I felt like he was holding the printer hostage. "No, I don't want the extended warranty". I was tempted to just return the printer and go get it somewhere else. I will never understand the logic of the hard sell; you try so hard to make one sale today at the risk of losing sales in the future. In this case, they didn't make the sale, AND they lost my business. I won't be back to the Chico Staples.
First, the workers here seem to have not one tech bone in thier body. The workers always are asking for assistance from a manager who seem to not know what is happening either. Just waiting around there are several troubled and confused customers who are just left waiting. This place promised me that my flyers would be done by 10am latest, telling me I was the only order of the day . I told my friend to pick it up but they said they where not ready and they will call us when they are. I come in after work, finding the man in the printing center doing NOTHING. He said there where printed but not cut..... I had to make a scene to get him to start on my flyers. Not a reliable place at all.
The sales associate was knowledgeable and friendly and polite he took time to answer my questions and helped me get the best price on the item I purchased. I will stop there again.
I just went in here yesterday to pick up a laser printer that I purchased online. This process was easy, and the price was good, which is the reason for the 1st star. The sales associate offered to wheel it out to my car on a dolly, 2nd star.
Unfortunately this store location (Red Bluff,CA) PERMANENTLY CLOSED March 2017. Loved shopping there and now Red Bluff has no office supply store in town.
Staples is a US Electronics Store based in Chico, California. Staples is located at 2019 Forest Ave, Chico, CA 95928, USA.
Please contact with Staples using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Staples opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Chico