1. They told me I had a nail in my tire and referred me to les Schwab. They looked at ALL tires and said there is no nail at all. That was a massive waste of my time.
2. I noticed some strange black spots all over my hood after they "washed" it so I called the service rep who's name is willie and left a voicemail and asked if they used any special product and asked for a call back to see if there was a way to get it off. Wasn't irate and didn't accuse them of anything just wanted to know if it was a wax or something that could be washed off. He called me back days later and told me he had no idea what I had done to my paint but it was on his initial walk through so it was nothing they did and I basically need to figure it out myself.
Also, I absolutely love this car. If you are interested in a very nice ride with AWD, Mazda is more closely comparable with Subaru's performance than Honda or Toyota.
3. My center compartment was completely secure and functional when I dropped it off with them. I go to pick it up and now whenever I set my arm on the center part it wobbles because the hinge part suddenly has a broken piece that was never broken before. I didn't even bother to call about this one because I'm sure once he got another voicemail from me somehow that would show up on the initial walk through that willie did as well.
I came in from being towed with a transmission problem on my Mazda 3. Corporate covered it completely and the service department was super helpful, very friendly, and helped answer questions I had. I don't live anywhere close to here but I would recommend them highly.
Knowledgeable staff, very competitive prices and excellent service. Mazda also has great cars!
If I could give a zero I would. Here is the list of fails by Chico Mazda Service Center.....
With probably every dealership there are the additional packages offered pretty strongly as you are at the end of a long day and down to the contract signing with another sales rep. So ask if it is ok to change your mind after you consider the fine print the next morning. Changing my mind about my payment plan was easy to fix, no hassle.
Had a very pleasant and enjoyable day purchasing my Mazda CX5. Sam was very knowledgeable and helpful pointing out pros and cons of other cars I was considering. I never felt pushed. Be prepared with questions because Sam knows cars.
Great services/assistance always!
So basically going to Chico Mazda Service center cost me $80, a broken center console, messed up paint on the hood of my car, and a waste of time having to take my vehicle to a tire place for a nail that was never really in my tire. I will NEVER take my car here for any maintenance or any other issue for that matter because I will probably get it back in worse condition than I dropped it off in AGAIN. Beware using this service center they don't care about you or your vehicle AT ALL.
Chico Mazda is a US Car Dealer based in Chico, California. Chico Mazda is located at 928 Main St, Chico, CA 95928, USA.
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