After 20 years in Chico and buying our fair share of new and used cars from some -other- Chico dealers, it was the folks at Courtesy Auto Center who had treated us with the greatest amount of respect, honesty and fairness and I’m glad to say that after 10 years since our last pre-owned purchase with them, they’ve only gotten more respectful, honest and fair.
It has been several years since we purchased a car from a dealer, but our experience could not have been better. The staff at Courtesy able to accommodate our schedule and show us cars when it was convenient for us. We never felt pressured to "buy today" and were shown several options so that we were certain the car we choose was right for us. When our main sales person, Ian Haslebacher, was not available, they had some type of buyers assistant work with us while testing different models. I believe his name was Milad (not sure of the spelling).
We did extensive research before car shopping and we drove over 100 miles to Courtesy to look at one particular vehicle. Alan Ramos took us for a test drive and explained how all the bells and whistles worked. He then worked with us to bring the price of the vehicle within our reach, and with the assistance of Michael Berg, we were able to drive the vehicle home, without having to make a second trip. Excellent customer service by a knowledgeable, well trained staff, and well worth the drive. We are very happy with our new car.
When it was time to replace my wife’s 11 year old Honda Civic with something a little newer and something a little nicer and something a little more reliable (and hopefully a little more fuel efficient too) I knew the first place we wanted to go back to was Courtesy Auto Center
We were treated great from the moment we arived. Matt are sales man took the time to find out what we were looking for in a car and made sure left with exactly what we wanted. Matt also made sure we understood all the features of our new Outback and knew how to use them. Ive never been treated so well by a car dealership. Class act from start to finish they even delivered a nice gift basket a few days latter.
Alan Ramos and the folks at Courtesy helped us through the entire process and while my wife and I did our homework – knowing what Courtesy had in stock, what the fair market value should be, what our trade in was worth and what our credit was like – Alan was invaluable in making sure we got the car we wanted at a fair price with an honest assessment of our trade in and a very respectable financing rate. And my wife simply could not be happier with her new (to her) hybrid Kia Optima.
And while I hope we won’t be needing another new or used car for another 10 years, hopefully when we do, Alan will still be there to guide us through another respectful, honest and fair automotive purchase.
Alan, Jordan, and Julia are absolutely amazing! They will take care of you like their own and i appreciate the help and support I had gotten from here! Thank you so much for the help of buying my dream car! ( and for the almond basket). "5 STAR!"
Overall, the purchase of our car with Courtesy was very easy and we appreciated their time and patience with us while we made our decision.
Courtesy Automotive Center is a US Car Dealer based in Chico, California. Courtesy Automotive Center is located at 2520 Cohasset Rd, Chico, CA 95973, USA.
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