Long story short, we were told there would be a $149 an hour diagnostic fee and it could be anywhere from 1-3 hours. They told me they didnt have all the parts for repair and if they found anything other than heating core, I would be responsible for the diagnostic fees incurred.
This is my second experience with Chico Volkswagen/Mazda. I am not usually one to write negative reviews or complain publicly as I understand everyone has off days, however, these photos are from the second visit I've made to this service shop for recalls on my Mazda. The first visit involved opening up my dash to complete recall work and upon completion I found a piece of spare plastic in my passenger seat that turns out to be for the dash that technician forgot to install, easy fix, no big deal as the repair work was done. Upon this second visit to repair a separate recall issue I returned to the dealership to collect my car only to be notified that a small puncture had been made it my front bumper. I received no phone call to inform me of the accident, and while discussing the mishap I also received no apology from the man managing the situation. They are setting my car up for repair. I am hopeful that they will repair it properly with no further issues and in the future treat their customers with a bit more respect, sincerity, and honesty. I will gladly edit this review once work has been completed.
None of this was disclosed to us when we called, before driving 2 hours to this dealership. I even provided them the paperwork with diagnostics from other dealership and they said that didn’t matter. They made it sound so easy on phone, never mentioned a new diagnostics and fees and time, etc.
When you're in there for service you can watch the sales people are almost too anxious and the service people do not keep you up to date on vehicle when it's in the garage for mechanical reasons for hours. Not really friendly unless you are BUYING.
Needless to say, I left and am now taking it back to a real dealership in Oregon.
Now onto today’s cluster. We decided to give them one more chance. We called ahead after another dealer in Oregon diagnosed a bad heater core that is covered under warranty. We called and asked if we could have service done at Chico location since it is much closer to us. The “warranty specialist” IN CHICO LOCATION said they could do repair and it is covered under warranty. We set appointment and were told to bring car down for repair that would take approximately 5 hours.
I will NEVER give my money to this backwoods, lying, deceiving dealership!! Others should beware!!
I bought 2 vehicles from here. They have a great team.
This VW dealer is the worst one I have been to. On two occasions I have been out and out lied to. On first occasion we called and were told that we had to have oil changed by them, or else it would void warranty. We then called another dealership and they advised us that we could have oil serviced anywhere, just so we kept records of it.
Knowledgeable service dept. They are notoriously a bit slow, some of that has to do with parts being ordered, perhaps they're just busy. Also, if you own a German car, parts and repair are almost always going to be expensive. I've taken my 2006 GTI to them several times and ended up shaking my head as I handed over the credit card. Not their fault though. Overall the staff is great, they're honest and care about their customers. This didn't affect my rating, but they definitely need a new location! It's overcrowded and a little disjointed (with the two properties across the street from each other). Hopefully they can get a proper lot soon, they deserve the business!
Chico Volkswagen is a US Car Dealer based in Chico, California. Chico Volkswagen is located at 902 Main St, Chico, CA 95928, USA.
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